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SHOPPING
Q : How long does it normally take to receive an order if placed and paid for from your website?
Depending on your location and volume delivery times may vary however here are some typical delivery times as a guide-
1-99 Box qty's Australia wide 2-7 days
1-99Box qty's Internationally 3-14 days
Shipping Container Size qty's take 3-12 weeks
Tip: It is always best to request delivery advice once our service team have your order and location details on hand.
Q : Do you sell shoes, knives or other chefs equipment or just Chef Uniforms?
In the past we tried selling other items like you mentioned however we withdrew in favour of specialising in uniforms for Chefs - that is how we can offer the best chef uniforms, price and service.
Q : Do you give discounts on volume orders?
That is a common question and the answer is YES in circumstances where volume is high and/or when you are in a location where we do not have a representative outlet.
Tip: Please send us your volume, style details and delivery location and allow us to provide you with an official quotation (usually within 3 days).
Q : I want to use the online shopping facility, but don't want to give out my credit card details.
Yes. You can shop and choose your uniform use the shopping basket and the buy page, type in your credit details and instead of clicking the send button use the print button. This will print your order with all the relevant details to your printer then use your fax or mail to send your order. No personal credit details are sent via the internet.
GENERAL
Q : It is true that this brand was started by a chef?
Yes - his name is Tim Grubi and he still directs the brand and checks the quality standards and policies to ensure we stay attuned to the markets we deal in. Interestingly most chef uniform brands in the world are designed by people whom have never cooked in a commercial kitchen - you are right to ask 'what would they know?'.
Q : What is the relationship between Chef Revival and Global Chef brands?
Global Chef owns Chef Revival. Both companies are Australian owned and operated; both are designed by chefs; both brands are consolidated and delivered from the same Distribution centre. The reason for their close association is mainly because they were originated in the same way i.e. through market understanding and demand. Tip: to save you money on freight you can ask to combine your ordering in one shipment when you are ordering both brands (separate invoicing still applies).
Q : Can I used bleach on your uniforms to remove stains?
Official answer is NO definitely not. Tip:professional laundries with good common sense and experience with chemical bleaches can on occasion use mild non chlorine based bleaches diluted to recommended strength to assist in the removal of stains. Tip: NEVER SOAK IN PURE BLEACH.
Q : How do I join your newsletter?
Go to the home page or Site map and click on " newsletter" then complete the application in less than a minute and hit submit. Tip: The newsletter comes out about 4 times a year and has specials which run concurrent with our distributors. the difference is that you here about specials before everyone else so subscribers can always take advantage of specials before stocks run out. .
SECURITY
Q : I don't want to give out my credit card over the Internet.
We understand. That's why we also accept orders by fax, phone, or mail. Use our online ordering facilities type in your details in the buying page and click on the Print Button to print out your order
No Information has been recorded or transferred over the internet.
Q : Is it safe to purchase over the internet?
Absolutely. It is as safe as if you are using the ATM system - This is possible by using the Secure transactions SSL encrypted .
Q : What is SSL?
SSL stands for Secure Socket Layer. Again it's a protocol for transferring data between you and a web site. When a web site uses SSL (by using a Secure Server) data sent to and from the web space is encrypted to stop it being read in transit over the Internet
Considering all of us demand our information remain private and secure, and that customers purchase products from Chef Clothing Revival Pty Ltd using credit cards.
Q : Is my browser capable of handling secure transactions?
The two most popular web browsers, Netscape Communicator and Microsoft Internet Explorer. These browsers support transactions over the Internet.
Q : I'm using the online shopping basket, are my computer details being transferred over the internet?
Definitely not. The transfer of data is between your computer and Chef Revival's server, this is through the use of a small cookie, it is to offer you a more personal and customized shopping service. This is just to record the details in the choice of uniforms to aid in the function of the shopping basket and ordering page. It is as if you are normally using the internet, most Web browsers accept cookies by default.
Q : When does the Secure SSL encryption come into place?
To ensure that our customers who what to use our online shopping for printing out orders. The only time there is a transfer of details over the internet is when you click the send button on your ordering page. This is when your details go through a SSL portal.
We have made security a core organizational focus. chefrevival.com.au features the most proven and effective security solutions available, including SSL. Refer to "What is SSL"
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FAQ
